Privacy Policy

Privacy Policy

Last Updated: February 12, 2026

New Dawn Behavioral Treatment & Helpline ("we," "us," or "our") is committed to protecting the privacy of every individual who visits our website, contacts our admissions team, or receives treatment services at our physical treatment center in Moreno Valley, California. This Privacy Policy explains how we collect, use, share, and safeguard your personal and health information. By using our website or engaging with our services, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you contact New Dawn Behavioral Treatment & Helpline by phone, email, or through our website, we may collect the following types of personal information:

• Contact Details: Full name, phone number, email address, and mailing address
• Demographic Information: Date of birth, age, gender, and emergency contact information
• Insurance Details: Insurance provider name, policy number, group number, and subscriber information
• Inquiry Information: Details you provide when submitting contact forms, requesting a callback, or initiating an admissions consultation
• Communication Records: Records of phone calls, emails, and other interactions with our admissions and clinical staff

Health Information

If you become a patient at our Moreno Valley treatment facility, we may collect Protected Health Information (PHI) as defined under HIPAA, including:

• Medical history, current health conditions, and diagnoses
• Substance use history and previous treatment records
• Mental health assessments and behavioral evaluations
• Treatment plans, progress notes, and discharge summaries
• Medication records and prescriptions
• Laboratory results and clinical test outcomes

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on each page, and referring URLs
• Cookies and similar tracking identifiers (see Section 6 below)

2. How We Use Your Information

New Dawn Behavioral Treatment & Helpline uses the information we collect for the following purposes:

• Treatment Coordination: To provide, coordinate, and manage your addiction treatment and behavioral health care at our Moreno Valley facility, including assessments, therapy sessions, and aftercare planning
• Communication: To respond to your inquiries, provide requested information about our treatment programs, and follow up on admissions consultations
• Admissions Processing: To evaluate admissions inquiries, verify insurance benefits and coverage, and facilitate the intake process
• Payment and Billing: To process insurance claims, verify benefits, and manage billing for treatment services rendered
• Service Improvement: To improve our treatment programs, website functionality, patient experience, and the quality of care we deliver
• Legal Compliance: To comply with applicable federal and state laws, including HIPAA, 42 CFR Part 2, and California privacy regulations
• Safety and Security: To protect the health and safety of our patients, staff, and visitors, and to prevent fraud or unauthorized access to our systems

3. Information Sharing & Disclosure

New Dawn Behavioral Treatment & Helpline does not sell, rent, or trade your personal information or health records to any third party. We may share your information only in the following limited circumstances:

With Your Consent

We will share your information when you provide written authorization, including sharing treatment records with other healthcare providers, family members, or other individuals you designate.

For Treatment, Payment, and Operations

As permitted by HIPAA, we may use and disclose PHI for the purposes of treatment (coordinating your care with physicians and therapists), payment (processing insurance claims and verifying benefits), and healthcare operations (quality assurance, staff training, and compliance audits).

As Required by Law

We may disclose information when required by federal, state, or local law, including:

• Court orders, subpoenas, and legal proceedings
• Public health reporting requirements
• Mandatory reports to law enforcement as required by applicable statutes
• Child abuse or neglect reporting as mandated by California law
• Situations involving an imminent threat to the health or safety of an individual or the public

Business Associates Under HIPAA

We may share information with trusted third-party service providers ("business associates") who assist with our operations, including billing companies, IT service providers, laboratory services, and insurance verification partners. All business associates are bound by HIPAA-compliant Business Associate Agreements (BAAs) and are required to maintain the confidentiality and security of your information.

4. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how visitors use our site and improve your browsing experience.

How We Use Cookies

New Dawn Behavioral Treatment & Helpline uses the following types of cookies:

• Essential Cookies: Required for basic website functionality, such as page navigation, form submission, and access to secure areas of our site
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized data about pages viewed, time on site, and traffic sources
• Functional Cookies: Remember your preferences and settings to enhance your experience on subsequent visits

Google Analytics

We may use Google Analytics to collect anonymized data about website usage patterns. This data helps us improve our website content and better serve individuals seeking addiction treatment information. Google Analytics data does not include any Protected Health Information or personally identifiable treatment details.

How to Disable Cookies

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive alerts when a cookie is being placed. Please note that disabling cookies may affect the functionality of certain features on our website. For more information on managing cookies, consult your browser's help documentation.

5. Your Rights

You have the following rights regarding the personal and health information held by New Dawn Behavioral Treatment & Helpline:

Right to Access

You have the right to request access to your personal information and medical records maintained by our facility. We will provide copies of your records within 30 days of receiving a valid written request, as required by HIPAA and California law.

Right to Correction

You may request that we amend or correct inaccurate or incomplete information in your records. We will respond to correction requests within 60 days and provide written notification of our decision.

Right to Deletion

You may request the deletion of personal information we have collected about you, subject to certain exceptions required by law, including medical record retention requirements under California and federal regulations.

Right to Restriction

You may request that we restrict certain uses and disclosures of your health information. While we are not required to agree to all restriction requests, we will honor reasonable requests and any restrictions required by law.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures we have made of your health information for the six years prior to your request.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with New Dawn Behavioral Treatment & Helpline or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

California Residents (CCPA/CPRA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion of personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising privacy rights. New Dawn Behavioral Treatment & Helpline does not sell personal information. To exercise any of these rights, contact our Privacy Officer using the information provided below.

6. HIPAA Notice of Privacy Practices

This section provides a summary of our Notice of Privacy Practices as required by the HIPAA Privacy Rule. A complete copy of our Notice of Privacy Practices is available upon request at our Moreno Valley facility or by contacting our Privacy Officer.

Protected Health Information (PHI)

PHI includes any individually identifiable health information created, received, maintained, or transmitted by New Dawn Behavioral Treatment & Helpline in connection with your care. This encompasses information related to:

• Your past, present, or future physical or mental health conditions
• The provision of healthcare services to you at our facility
• Payment for healthcare services rendered

Your Patient Rights Regarding Health Information

• Right to a Copy of This Notice: You are entitled to receive a paper copy of our Notice of Privacy Practices at any time upon request
• Right to Inspect and Copy Records: You may inspect and obtain a copy of your medical and billing records
• Right to Request Amendments: You may request changes to your health records if you believe information is inaccurate or incomplete
• Right to Accounting of Disclosures: You may request a list of disclosures made of your PHI outside of treatment, payment, and operations
• Right to Request Restrictions: You may request limitations on how we use or disclose your PHI
• Right to Confidential Communications: You may request that we communicate with you in a specific manner or at a specific location
• Right to Revoke Authorization: If you have provided written authorization for the use or disclosure of your PHI, you may revoke that authorization at any time in writing

Notice of Privacy Practices

New Dawn Behavioral Treatment & Helpline is required by law to maintain the privacy and security of your PHI, provide you with this notice of our legal duties and privacy practices, follow the terms of the notice currently in effect, and notify you in the event of a breach of your unsecured PHI.

7. Data Security

New Dawn Behavioral Treatment & Helpline takes the security of your personal and health information seriously. We implement a comprehensive set of safeguards to protect your data, including:

• Encryption: Sensitive data is encrypted both in transit (using SSL/TLS protocols) and at rest using industry-standard encryption methods
• Secure Systems: Our electronic health records and information systems are protected by firewalls, intrusion detection systems, access controls, and regular security audits
• Physical Safeguards: Paper records and physical media containing patient information are stored in secure, access-controlled areas at our Moreno Valley treatment center
• Employee Training: All New Dawn Behavioral Treatment & Helpline employees and contractors receive regular training on HIPAA privacy and security requirements, data handling procedures, and breach response protocols
• Access Controls: Access to personal and health information is restricted to authorized personnel on a need-to-know basis

While we employ industry-standard security measures, no method of transmission over the internet or method of electronic storage is completely secure. We continuously review and update our security practices to address emerging threats.

8. Children's Privacy

The New Dawn Behavioral Treatment & Helpline website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete that information from our systems. If you believe a child under 13 has provided us with personal information, please contact our Privacy Officer immediately.

9. Changes to This Privacy Policy

New Dawn Behavioral Treatment & Helpline reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern or file a complaint, please contact our Privacy Officer:

You may also file a privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/ or by calling 1-877-696-6775.